Blog / UPS & Post Office Holiday Performance Better Than Expected – FedEx? Not So Much
2 minutes read

UPS & Post Office Holiday Performance Better Than Expected - FedEx? Not So Much

How did your holiday shipments go this year? If you’re in the majority of UPS customers, it probably went pretty well. Data from ShipMatrix shows a 96.9% on-time delivery by UPS and 96.5% on-time delivery by USPS. An article in the New York Times quotes data from Nielsen IQ that shows a 40% improvement of post-Thanksgiving fulfillment by FedEx and UPS over the 2019 holiday season. That sounds like great news, right?

Except…

Additional data from ShipMatrix shows that FedEx lagged behind the other carriers this year.  In 2021, the carrier delivered 88.2% of its packages within their stated delivery times, compared with a 95.1% on-time delivery rate in 2020. A possible reason for the drop in on-time deliveries? In early December, FedEx predicted that they’d deliver 100 million more packages in 2021 than during pre-pandemic holiday seasons.  

Things don’t appear to be looking up for FedEx in the new year, nor are they slowing down. In a recent service alert, the company claimed that “The explosive surge of the COVID-19 Omicron variant has caused a temporary shortage of available crew members and operational staff in the FedEx Express air network. Additionally, severe winter weather across the country has placed a strain on operations.” 

How can you protect your bottom line in good times and bad?

Service guarantees were developed to help your business claim refunds when FedEx and UPS packages aren’t delivered as promised. During the holiday season of 2021, both carriers made big changes to their service guarantees. In October, UPS extended their delivery commitment times for UPS Next Day Air® destined to residential locations from 10:30 AM to 12:00 PM indefinitely. On November 1, FedEx suspended all service guarantees until January 16. 

While we haven’t heard from UPS on any updates to their revised delivery times, we’re getting close to the reinstatement of service guarantees by FedEx. 

When packages aren’t delivered as promised, FedEx and UPS clients are entitled to refunds. And yet, each year, billions of dollars in refunds go unclaimed. If you’re not regularly conducting parcel audits, you are leaving money on the table. 

ShipRx created proprietary parcel audit software that checks over 40 different factors to automatically identify service failures and incorrect charges. Set up is fast and free– you can start seeing refunds and credits almost immediately. Since you only pay when you see refunds, the only impact on your bottom line is a positive one. 

With the ongoing pandemic and winter weather, uncertainty is guaranteed. Don’t let that uncertainty affect your bottom line. Set up weekly audits and start saving money today.

 

Mike Partner
2 Minute Read

Warehouse Shortage Latest Crack in Supply Chain Armor

Over the past two years, the global supply chain has seen its fair share of hiccups. Just as the logjams in Los Angeles and Long Beach, California, were cleared, Shanghai’s COVID lockdowns brought productivity at the world’s largest port
Mike Partner
2 Minute Read

Shanghai's COVID lockdowns set to impact global supply chain

A robotic dog named Preserved Egg roams the streets, barking orders at citizens to wash their hands, take their temperatures, and stay inside. Overhead, drones announce that residents should not gather illegally or stir up trouble. This isn’t an
Todd Partner
2 Minute Read

Drones and Other Innovations Shaking UP Parcel Deliveries

Entrepreneur and futurologist Peter Diamandis predicts that “in the next 10 years, we’re going to reinvent every industry on this planet, but the change is one that is for the benefit of masses, whether it’s in longevity or food
Mike Partner

Save On Your Parcel Costs Today

Get a full-scale analysis of your business and ShipRX exclusive recommended solutions to increase your profits.

Request Your Free Savings Report.

Fill out the form below, and we’ll call you within 24 hours. In a rush? Call now (844) 774-4779

Pop Up Form

  • This field is for validation purposes and should be left unchanged.