If you're a FedEx or UPS customer, you're likely aware of their service guarantees. After all, what good is paying for a service if the brand doesn't stand by its promise to deliver? But what exactly does the service guarantee cover? And how is it possible that billions of dollars of refunds go unclaimed every year?
Earlier this year, UPS went after profits in urban areas, asserting surcharges of $3.95 to $5.85 on packages within 82 urban zip codes. Now, the carrier is trying to save money with the expansion of its rural deferred program.
FedEx and UPS's peak season demand surcharges will be here in two months, but not everyone will be affected in the same way. For many, peak season invoices will look like business as usual. Others will pay a far higher price.
New year. Same message. UPS and FedEx have announced their 2024 demand surcharges, and shippers should prepare for a big surprise on upcoming invoices.