In the United States, the customer is always right. Restaurant managers bend over backward to ensure a positive dining experience. Target accepts returns of Target-owned brands for up to a year— even if you’ve worn or used the item. And customer service agents have free license to provide discounts for disgruntled clients. To keep customers happy, FedEx and UPS offer money-back guarantees in case of service failure. However, the carriers’ service guarantees aren’t freely given.
Depending on the service purchased, the time of year, and the state of the economy, there are many exceptions to FedEx and UPS money-back guarantees. This blog post will teach you about UPS and FedEx service guarantee exceptions and introduce a foolproof way to get every refund you’re owed.
As of June 2023, FedEx money-back guarantee are still suspended for the following services:
For the remaining services, FedEx money-back exceptions include:
UPS Service Guarantees are suspended for all domestic services except:
UPS has suspended Service Guarantees for all international services except:
On these services, exceptions to the UPS Service Guarantee include:
Neither UPS nor FedEx makes it easy to receive a refund in case of a service failure. What would be easy to automate on the carriers’ end must be manually done on the customer’s side instead. Ever-changing exceptions make it difficult for customers to get refunds— and that’s exactly the point.
At ShipRx, our proprietary software performs over 40 checks on every shipment to discover any service failures by UPS and FedEx. Once discovered, we’ll request your refund within the allotted 15-day window, and you’ll see the refund credited to your next bill. Despite the many exceptions to FedEx and UPS money-back guarantee, ShipRx parcel audits usually help customers recover 2-3% in refunds.
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