FedEx and UPS guarantees still mostly suspended - ShipRx
Blog / UPS & FedEx Guarantees Still Suspended…with Exceptions
2 minutes read

UPS & FedEx Guarantees Still Suspended...with Exceptions

In the United States, the customer is always right. Restaurant managers bend over backward to ensure a positive dining experience. Target accepts returns of Target-owned brands for up to a year— even if you’ve worn or used the item. And customer service agents have free license to provide discounts for disgruntled clients. To keep customers happy, FedEx and UPS offer money-back guarantees in case of service failure. However, the carriers’ service guarantees aren’t freely given.

Depending on the service purchased, the time of year, and the state of the economy, there are many exceptions to FedEx and UPS money-back guarantees. This blog post will teach you about UPS and FedEx service guarantee exceptions and introduce a foolproof way to get every refund you’re owed.

FedEx Money-Back Guarantee exceptions

As of June 2023, FedEx money-back guarantee are still suspended for the following services:

  • FedEx 2Day and Express Saver
  • FedEx Ground
  • FedEx Freight
  • FedEx SameDay City

For the remaining services, FedEx money-back exceptions include:

  • Events beyond FedEx’s control (including, but not limited to, weather, war, and strikes)
  • Holiday blackout dates
  • Incorrect addresses
  • Refusal by or unavailability of the recipient
  • Shipments to P.O. box addresses acceptable for delivery
  • Service provided by a third-party
  • Dangerous goods or dry ice
  • Undeliverable or returned shipments
  • Delays caused by customs

UPS Service Guarantee exceptions

UPS Service Guarantees are suspended for all domestic services except:

  • UPS Next Day Air
  • UPS Next Day Air Saver
  • UPS Next Day Air Early

UPS has suspended Service Guarantees for all international services except:

  • UPS Worldwide Express Plus, Express, Express NA1, Express Saver
  • UPS Worldwide Saver
  • UPS Worldwide Express Freight Midday, Express Freight

On these services, exceptions to the UPS Service Guarantee include:

  • Events beyond UPS’s control (including, but not limited to, natural disasters, war, and pandemics)
  • Holiday blackout dates
  • Packages that require additional handling or exceed the maximum size or weight limits
  • O. boxes
  • Undeliverable packages
  • International packages where a third party causes the delay by waiting to pay duties or import taxes
  • Shipments made using a Call Tag
  • Shipments subject to UPS Delivery Intercept, Delivery Change, or UPS My Choice requests.

How can you stay on top of the UPS and FedEx money-back exceptions and maximize your refunds?

Neither UPS nor FedEx makes it easy to receive a refund in case of a service failure. What would be easy to automate on the carriers’ end must be manually done on the customer’s side instead. Ever-changing exceptions make it difficult for customers to get refunds— and that’s exactly the point.

At ShipRx, our proprietary software performs over 40 checks on every shipment to discover any service failures by UPS and FedEx. Once discovered, we’ll request your refund within the allotted 15-day window, and you’ll see the refund credited to your next bill. Despite the many exceptions to FedEx and UPS money-back guarantee, ShipRx parcel audits usually help customers recover 2-3% in refunds.

Getting started is free. Just fill out this form (no credit card necessary!), and the ShipRx team will do the rest.

Brittany ShipRx Contributor
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