If you're a FedEx or UPS customer, you're likely aware of their service guarantees. After all, what good is paying for a service if the brand doesn't stand by its promise to deliver?

But what exactly does the service guarantee cover? And how is it possible that billions of dollars of refunds go unclaimed every year?

What is covered by UPS and FedEx service guarantees?

That's a great question that, just by looking at the UPS and FedEx service guarantee pages, is not easy to answer.

ShipRx's proprietary cloud-based DataRx software checks more than 40 factors each week to identify potential refunds. In addition to deliveries arriving past the guaranteed time, here are a few common refunds we secure for our customers during parcel audits:

●       Rating Errors - Discounts that have been negotiated but not correctly applied.

●       Manifested Not Shipped - This applies to UPS shippers who are invoiced when the label is created rather than when the package is delivered. When the shipper generates a label but does not ship the package, UPS charges the customer. To reverse the charge, the customer must void the shipment. If the customer hasn't initiated the void after 15 days, ShipRx does it on their behalf.

●       Invalid Address Correction - UPS or FedEx apply an address correction fee, but the address on the label and the delivery address have little or no difference between them.

●       Invalid Residential Surcharge - A package is assessed a residential charge despite being delivered to a commercial location.

●       Duplicate Charge - FedEx or UPS charges the shipment twice.

Correctly identifying and reporting service failures within the mandated timeframe can be a full-time job. Most businesses are so busy running their company that service failures slip through the cracks. But a few dollars here and there can really add up, which is why ShipRx offers automated weekly parcel audits.

Why is it so important to conduct weekly parcel audits?

With the cards stacked against you, the carrier always wins. Every year, carriers owe billions in refunds— but the customers must request them.

Don't let UPS and FedEx keep the refunds they owe you. Signing up for ShipRx's parcel audit service is quick, and you don't need to enter payment details to get started. You'll only pay once we start recovering refunds on your behalf.

We've created millions of dollars of savings on behalf of our clients, and we can do the same for you. Refunds from parcel audits range from 1-5%, with most customers seeing returns between 2-3%.

Sign up for a free savings analysis today and ensure you're not leaving unclaimed refunds behind.