Blog / Not nICE: service guarantees and winter weather delays
< 1 minute read

Not nICE: service guarantees and winter weather delays

Earlier this month, Punxsutawney Phil saw his shadow– a harbinger of six more weeks of winter gloom and unpredictable weather. Proving the groundhog’s point, winter storm Landon tore across the US, leaving physical damage, canceled flights, and delayed deliveries in its path. 

By now, your deliveries have hopefully reached their intended recipients, and you’re left wondering about possible recourse for the inconvenience. In today’s article, you’ll find out whether service guarantees will provide refunds due to winter storms and how you can minimize your shipping costs– no matter the weather.

When the weather impacts service

FedEx reinstated their service guarantee on January 17, 2022 — just in time for Landon. In a statement on their website, FedEx stated that “The storm continues to create potentially hazardous operating conditions and the safety of our team members remains our number one priority. Contingency plans are in place, and we are prepared to provide the best possible service as local conditions allow. We will continue to monitor the situation to minimize the impact on service.” 

While the FedEx Money-Back Guarantee policy has been reinstated, it does not cover severe inclement weather. According to their website, “Consistent with the provisions of the FedEx Service Guide, shipments delayed due to winter weather are not eligible for a refund or credit under our Money Back Guarantee policy.” This is standard in the industry as weather patterns prevent planes from taking off or landing, and the safety of the crews are paramount.

Sometimes, however, weather becomes a blanket excuse. But how do you know when weather is a legitimate reason or a ploy to deny your refund? Well, we do. Our team doesn’t just take their word for it. Our audit software applies logic that determines whether a storm in New York affected your delivery from San Francisco to San Diego and automatically secures your refund. 

Sign up for parcel audits with ShipRx to claim every cent you’re owed. It’s free to start, and you only pay when you save money– so get in touch today and let’s get started!



Brittany ShipRx Contributor
2 Minute Read

Warehouse Shortage Latest Crack in Supply Chain Armor

Over the past two years, the global supply chain has seen its fair share of hiccups. Just as the logjams in Los Angeles and Long Beach, California, were cleared, Shanghai’s COVID lockdowns brought productivity at the world’s largest port
Mike Partner
2 Minute Read

Shanghai's COVID lockdowns set to impact global supply chain

A robotic dog named Preserved Egg roams the streets, barking orders at citizens to wash their hands, take their temperatures, and stay inside. Overhead, drones announce that residents should not gather illegally or stir up trouble. This isn’t an
Todd Partner
2 Minute Read

Drones and Other Innovations Shaking UP Parcel Deliveries

Entrepreneur and futurologist Peter Diamandis predicts that “in the next 10 years, we’re going to reinvent every industry on this planet, but the change is one that is for the benefit of masses, whether it’s in longevity or food
Mike Partner

Save On Your Parcel Costs Today

Get a full-scale analysis of your business and ShipRX exclusive recommended solutions to increase your profits.

Request Your Free Savings Report.

Fill out the form below, and we’ll call you within 24 hours. In a rush? Call now (844) 774-4779

Pop Up Form

  • This field is for validation purposes and should be left unchanged.